We want you to love your Kali & Sun pieces as much as we do 🤍

If something isn’t quite right, we’re here to help.

Exchanges & Store Credit

We gladly accept exchanges or offer store credit within 14 days of delivery on eligible items.

To be eligible:

• Items must be unworn and in original condition
  
• Returned in original packaging
  

*Please note that all items must be returned in their original condition and packaging. Shipping costs are non-refundable, and customers are responsible for return shipping costs. 

Personalized Pieces

Because our personalized jewelry is made just for you, these items are final sale.

However — if there’s ever an issue with your order, please reach out at support@kaliandsun.com. We’ll always do our best to make it right.

Defective or Damaged Items

If your item arrives damaged or defective, please contact us within 14 days of delivery at support@kaliandsun.com

Kindly include:

• Your order number
  
• A photo of the item
  
• A brief description of the issue
  

Once reviewed, we’ll be happy to offer a replacement or store credit.

*For hygiene reasons, earrings are final sale and cannot be returned or exchanged.

Please note that we reserve the right to refuse a return, exchange, or store credit if we determine that the item has been misused or damaged after delivery.

Final Sale

All items ordered during final sale are FINAL. No returns or exchanges accepted.