All orders are processed and shipped within 2–5 business days, unless otherwise stated. Each order is carefully assembled and packaged with attention to detail.

Once your order is on its way, you’ll receive a shipping confirmation email along with a tracking number to follow your delivery.

We are also not liable for packages that are marked as delivered but are lost or stolen after delivery. We recommend choosing a secure delivery location or opting for tracked shipping to reduce risk.

SHIPPING WITHIN CANADA

Receive free shipping within Canada for orders over $125 before taxes. (with tracking number)

Express shipping (with tracking): 12.99$ (1-3 business days)

INTERNATIONAL SHIPPING

Delivery costs are automatically calculated at checkout based on your country and the size of your order.

Please note: Depending on your country’s import regulations, customs duties, VAT, or other import fees may apply upon delivery. These charges are not included in your order total and are the responsibility of the buyer.

We recommend checking with your local customs office if you’re unsure about potential fees before placing your order.

DUTY & TAXES

**For all international orders (outside of Canada), please note that customs duties, taxes, and import fees may apply upon delivery. These charges are determined by your country’s customs agency and are not included in the product price or shipping cost at checkout.

INCORRECT ADDRESS OR MISSING INFORMATION

Please ensure all shipping details are accurate when placing your order. Kali & Sun is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete address information, unavailability at the time of delivery, or refusal to accept the package.

RETURNS

All items on sale are final. We accept exchanges for products that are too large or too small. Please contact customer service at support@kaliandsun.com. We do not accept returns unless the item was damaged in transit or there is a manufacturing defect.